HG2 Emergency Lighting Systems are covered by a 3 Year Manufacturer’s Unconditional Warranty. To minimize downtime, systems that are in the warranty period will be given priority replacement for units found to be defective by HG2 technical support. This policy is only in force with franchised dealers and for systems under warranty where the same or comparable unit(s) are available and in stock. A course of action for situations encountered with non-warranty units and/or non-fanchised dealers or where an acceptable replacement unit is not available will be determined by HG2 technical support.

HG2 Emergency Lighting shall not be liable for expenses incurred in the use of a product and/or the removal and the re-installation of a product requiring service of repair or for the packaging, handling or shipping of a product to HG2 Emergency Lighting and/or its authorized distributors.


Effective January 1, 2015 all defective products will be authorized to be returned for exchange only, unless otherwise stated. All product returns require an advance return authorization number. The RMA must be posted on the outside of the box. Unites returned without an authorization number will be refused. Any returned/refused merchandise will be assessed at 25% restocking charge. The warranty applies only to the original purchaser. Each warranty claim must be accompanied by a dated proof of purchase, serial number and a completed Return Merchandise Authorization (RMA) Form. Merchandise authorized for return must be shipped prepaid freight. All authorized return should be shipped in the original factory carton.

RMA Form Download


Upon delivery of merchandise by HG2, to carrier, the merchandise becomes the property of the consignee. Claims for shortage or damages must be submitted to the carrier within 72 hours of receipt of shipment. It is the dealer’s responsibility to inspect the merchandise upon receipt for any possible external damage. If received in damaged condition, the delivering carrier should be notified in writing (Bill of Lading should be signed “damaged” or “refused”) at the delivery point.


These terms and conditions apply to all products listed in this current HG2 Dealer Price List and are available to the company’s authorized dealers. Prices show herein are applicable to all shipments made after January 1, 2105.