RETURNS / WARRANTY
RETURNS
Effective January 1, 2018, all defective products will be authorized to be returned for exchange only unless otherwise stated. All product returns require an advance return authorization number. The RMA must be posted on the outside of the box. Unites returned without an authorization number will be refused.
Any returned/refused merchandise will be assessed at 25% restocking charge. The warranty applies only to the original purchaser. Each warranty claim must be accompanied by a dated proof of purchase, serial number, and a completed Return Merchandise Authorization (RMA) Form. Merchandise authorized for return must be shipped prepaid freight. All authorized return should be shipped in the original factory carton.
PRODUCT REGISTRATION
HG2 Emergency Lighting warrants Products within the “Warranty Period” and that have been properly registered. To register this Product, go to www.hg2lighting.com. Each HG2 product must be registered within 90 days of purchase.
Please use product registration form
to register your products
RECEIPT OF SHIPMENT
Upon delivery of merchandise by HG2, to carrier, the merchandise becomes the property of the consignee. Claims for shortage or damages must be submitted to the carrier within 72 hours of receipt of shipment. It is the dealer’s responsibility to inspect the merchandise upon receipt for any possible external damage. If received in damaged condition, the delivering carrier should be notified in writing (Bill of Lading should be signed “damaged” or “refused”) at the delivery point.
TERMS & CONDITIONS
These terms and conditions apply to all products listed in this current HG2 Dealer Price List and are available to the company’s authorized dealers. Prices shown herein are applicable to all shipments made after January 1, 2018.
WARRANTY
This warranty gives you certain rights and you may also have other rights that may vary from state to state. This warranty is given only to the end-use purchaser of the accompanying product (referred to in this warranty as “this Product”).
Product Registration: HG2 Emergency Lighting warrants Products within the “Warranty Period” and that have been properly registered. To register this Product, go to www.hg2lighting.com. Each HG2 product must be registered within 90 days of purchase.
What Is Covered: HG2 Emergency Lighting warrants to you for the Warranty Period that there are no defects in the materials and workmanship of this Product. The “Warranty Period” is a maximum of 5 years (Limited) from the date of purchase with proof of purchase.
What Is NOT Covered: This warranty is VOID—that is, this Product has no warranty—if (1) you did not purchase this Product from an authorized HG2 reseller within the United States, (2) this Product has been serviced, modified or tampered with by anyone other than an Authorized Service Representative of HG2 Emergency Lighting (3) the serial number has been modified, defaced or removed from this Product, (4) this Product has been abused or purposely damaged, (5) non-HG2 controllers have been used, (6) this Product has been transported without the proper preparation and packaging, (7) a non-certified HG2 Installer performed work on the unit or installed the unit.
If Your Product Defective: Call 866-468-4569, or if you suspect a defect in materials or workmanship in this Product, you can report it to a HG2 Emergency Lighting Authorized Service Center. During the Warranty Period, supply HG2’s representative with a copy of your dated bill of sale showing that this Product was purchased within the United States. For the name of HG2 Authorized Dealer or Distributor call 866-468-4569. After contacting the HG2 Authorized Dealer or Distributor, you may be required to deliver or send the Product properly packaged, freight prepaid,to the Authorized Service Center together with a photocopy of your bill of sale.
What HG2 Will Do: HG2 will evaluate your report of a possible defect to determine whether a defect exists, and if it does exist, HG2 (or its Authorized Service Center) will repair this product or (at HG2’s option) replace this Product with a product that performs the same functions and performs as well as the original Product. HG2 reserves the right to supply refurbished or remanufactured replacement products provided that the replacement products meet the manufacturer’s specifications for new products. The repaired or replacement product will be returned to you at no cost.
Exchange Service: HG2 Emergency Lighting Systems are covered by an 5 Year Limited Warranty. You must contact HG2 Support to first troubleshoot the issue, and if this Product is deemed inoperable, then a RMA (Return Merchandise Authorization) will be opened and sent to you. All RMA shipments must have the RMA number listed on the box or on a form in the box. Return shipments without RMA information attached will not be guaranteed.
HG2 Support: Toll-free customer service and technical support is available for assistance at 866-468-4569. You may access more HG2 support by going to the HG2 website at: www.hg2lighting.com.
Please keep a record of this Product by completing the online registry. In response we will send a confirmation of the approved registered products. Retain this information with your proof of purchase (bill of sale) in case your Product is lost, stolen, or requires service.
You may ship this product back to
Attn: Returns
HG2 Emergency Lighting
477 N. Semoran Blvd, Orlando FL, 32807
Important
We recommend that you keep all original packing materials, in the event that you ship this product.
HG2 Emergency lighthing reserves the right to discontinue, modify, or upgrade any products it manufactures with design improvements without prior notice.
THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL, OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESSED OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.
